Service History 422 - VIA Appliance (2024)

Job Details:06/29/2023

"replaced timer, tested, unit working as designed."

Job Details:06/29/2023

Cx complained the unit did not clean well. Installed new arms and disp door and the unit will clean as designed. Job complete

Job Details:06/29/2023

"Installed parts, tested unit, unit working as designed."

Job Details:06/29/2023

"Replaced gearcase, drive pulley, drive belt and hub as per previous diagnosis. Calibrated, then tested unit and it is now working properly. Job is complete"

Job Details:06/29/2023

Found connector for motor not seated. Reseated connector and unit is now as designed.

Job Details:06/29/2023

Replaced lid lock as per previous diagnosis. Tested unit and it is now working properly. Job is complete

Job Details:06/29/2023

Could not locate and rtm has left for the day.; saved tckt

Job Details:06/29/2023

CX COMPLAINT UNIT WON'T START CYCLE FOUND THE SHIELD COVER HAD A BOLT LAYING IN THERE WHICH WAS A MOTOR BOLT BUT NOT FROM THIS UNIT IT KNOCKED THE ELT OFF BUT CAUSED NO DAMAGE PUT BELT BACK ON AFTER REMOVING THE BOLT UNIT TESTED GOOD.

Job Details:06/29/2023

Found agitator retainer bolt loose. Reseated agitator and unit is now as designed.

Job Details:06/29/2023

"cx complaint lid not locking, just keeps trying to lock and unlock lid. inspected unit and verified complaint. no errors stored. replaced lid latch. tested unit. unit is now working properly"

Job Details:06/29/2023

Cx cancled at the door and no longer needs service. Job is complete.

Job Details:06/29/2023

"Cx complaint very thin ice cubes.Ran diag, water flow from inlet valve was very low. Water supply ok, the water frow increased a little once I removed the filter. Thermistors, rec pump, drain pump, frosr pattern and hot gas valve all ok. Ordering inlet valve W10897719 and filter housing W11266112. Return visit 7/7/23; ordrng 1 W10897719 (inlet valve) and 1 W11266112 (filter housing)"

Job Details:06/29/2023

cx complaint the unit is accumilating on the freezer gasket. called techloine since this is an ongoing issue. was advised it seems the yoder loop is out of position and that the unit is deemsed unrepairable due to the yoder loop being unserviceable.

Job Details:06/29/2023

"Cs ice on floor of freezer, confirmed complaint.I found the drain tube is restricted so water isover flowing out the front.Replaced drain tube and defrosted unit.Unit is now working properly."

Job Details:06/29/2023

Cx complained the unit has an error. Inspected the unit and found an error for stuck key. Checked all connections and they are secure and the problem persist after a power reset. Unit needs new console; ordrng 1 W10887855 (console)

Job Details:06/29/2023

"Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the fill tube to be frozen again from previous visit. Checked ice door and it was closing properly, IM is cycling, and water pressure is good. Filter was not changed recently and no plumbing work has been done recently so air getting into the line is not an issue. Ordering FC door, cannot reschedule at this time. Cx will call when they recieve the door.; ordrng 1 LW11026425 (dor-fip)"

Job Details:06/29/2023

"cx complaint under light never tuned off. Inspected unit and found 121.2vac to bulb socket. I found that voltage even if light is turned off. units control triac is faulty. unit needs control and bulb to correct issue. called TC (SR7736748364) due to control not showing stock at local warehouse. part is BO. part will be shipping to cx, once part arrives cx will call and set up a return visit.; ordrng 1 W11552018 (control) and 1 8206232A (bulb)"

Job Details:06/29/2023

Customer complaint unit is not turning on the lamp. I tested unit and even of off the lamp is getting 120. Unit will need new control. Ordering control board. Special order part.; ordrng 1 W11545876 (Control)

Job Details:06/29/2023

"cx complaint units fans are not coming on. Inspected unit and found 120.5vac to blower fans but no movement from blower. unit needs blower assy, 2 tech due to weight of fan assy and being over top of a large range. once parts are in please reach out to cx and set up a return visit.; ordrng 1 W11499036 (blower assy)"

Job Details:06/29/2023

cx complaint the door gasket was ripped on right side on RC. replaced gasket. unit working properly.

Job Details:06/29/2023

replaced door seal. advised cx to leave door open overnight to allow adhesive to set up. unit is now working properly

Job Details:06/29/2023

CX COMPLAINT WHEN M/W RAN SPARKS AND NOISES FOUND THE DIODE FRIED AND DAMAGED WIRING TO THE TRANSOFORMERE AND MAG TOTAL-645.09 CX WILL BUY NEW UNIT $120 COLLECTED; ordrng 1 W11460699 (TRANSFORMER) and 1 WPW10531156 (filter)

Job Details:06/29/2023

"Cx complaint unit doesn't start. When arrived attempted to enter diag and the display would read to turn knob to select cycle. Any button pressedthe display would read the same thing. Unit doesn't recognize any functions. Ordering control and UI, once approved contact cx to reschedule; ordrng 1 W11478526 (UI panel) and 1 W11419171 (control)"

Job Details:06/29/2023

"Inspected the unit. Found that the cx is saying that the Refrigerator is frosting in the Freezer Section. Checked the Freezer Section. Freezer is Frosted / Iced over. ( Grill to the Evaporator is cracked & missing clips. ) Checked the Bi - Metal by running a Defrost. Heater is not turning on. Checked the Evaporator Section. Heater is plugged in. Removed all Frost. Checked the Heater Element . I'm getting 27.2 K Ohms. I then. Checked voltage to the Heater Element. I'm getting 0.32 Ac Volts while Heater Element is activated. Fan Motor will not run as well. Unit will need the Grill = W11176847, Fan Motor with Harness = W10850438 & Control Board = WPW10310240 . Cx paid for the Service call only by Card. If the cx calls back order these parts. Don't go without parts."

Job Details:06/29/2023

replaced part and tested unit everything is working as it should now

Job Details:06/29/2023

"Cx complains that the turntable motor and cabity light not working, inspected unit, light bulb cks ok, interlock switches are fine.. the 2 wires on the turntable motor are bad. unti need parts; ordrng 1 w11350916 (main harness) and 1 w11551558 (interlock assy j/k) and 1 w11551761 (interlock assy j/k) and 1 8206232A (lamp 40 watt)"

Job Details:06/29/2023

cx complaint hood light not working. inspected unit and verified complaint. found bulb blown. ordering bulb and control. call cx to schedule return visit once we have eta on parts; ordrng 1 8206232A (bulb) and 1 W11545876 (control)

Job Details:06/29/2023

Installed defrost heater. Switch also defective ordering FC door switch. Ordering FC door switch; ordrng 1 W11396033 (FC door switch)

Job Details:06/29/2023

"Cx complaint unit makes noise after cycle. Restored power and the drain pump came on. Held in start button and the pump shut off. Entered diag and found no error codes. Recalibrated and ran test cycle, unit completed cycle without issues. Inspected underneath and everything checked good. Informed cx on how the sensing works on unit and to make sure enough laundry is in so it can complete cycles. Cx understood, unit runs as designed."

Job Details:06/29/2023

"cx complaint unit out of balance. checked unit found no codes, ran unit through test mode found no issues with suspension currently. advised cx to monitor unit of future operation and to call back if needed.; ordrng 1 look (look)"

Job Details:06/29/2023

cx complaint oven wont heat. inspected unit and found no spark from ignitor. I found broil ignitor to spark and ignites burner. i found power to ignitor. unit need bake ignitor to correct issue. scheduled cx for 7/3/23; ordrng 1 W11524031 (bake ignitor)

Job Details:06/29/2023

cx never received part; saved tckt

Job Details:06/29/2023

CX complains unit is leaking from RC into FC. Found unit drip pan to be warped and causing water to run to the left side instead of down the drain. This is causing water to build up on th bottom of the RC and flow to the FC gasket and onto the floor. CX did not claim and floor damages at this time. Quoted cx for repair to which CX stated they wanted to call whirlpool before moving forward. CX paid service fee with card. If CX calls in for repair send CH shop job to order parts and labor. CX EMAIL CONFIRMED. no further work needed unless CX calls in and wants to pay. SEE STICKY NOTES.

Job Details:06/29/2023

"Cx states unit giving F2E1 error, tested and confirmed. Installed new control panel (part CBE), tested, F2E1 did not return, unit is now working properly."

Job Details:06/29/2023

cx complaint unit is displaying error code f0e7. inspected unit and entered diag and found f0e7. cleared code and ran auto test and found unit finshed cycle without issue. i did remove spin basket and found tub was clean and clear. I did wipe it down with vinegar and a rag. I then recalibrated unit. advised cx to run clean cycle with affresh or distilled vinager. cx was running clean cycle with nothing in unit. filed issue with WP (SR7736429720) unit checks good.

Job Details:06/29/2023

helped jw

Job Details:06/29/2023

Customer complaint freezer shelf is defective. After previous text visit he had found part that was ordered. Was defective arrive today and customer was not home. Spoke with customer and was asked to leave the shelf at the front door. Spoke with ML and was advised I could leave the shelf left thank you card and shelf at front door job complete

Job Details:06/29/2023

ARRIVED AND CX INFORMED ME THAT THE UNIT IS BEING REPLACED OUT SHE JUST CLOSED ON JUNE 15 BUILDER KNOWS UNIT DAMAGED AND NOT WORKING ONLY INSTALLED TO FINISH CLOSING PAPERWORK NO WORK NEEDED

Job Details:06/29/2023

"Cx complaint unit doesn't cool. Restored power and found compressor, evap fan and condenser fan all running. Accessed and exposed evap and no frost pattern was developing. Unit would stay at room temp. Unit needs sealed system repair with 3 call count. Once all parts are available, contact cx to reschedule; ordrng 1 W11579351 (evaporator) and 1 W11504450 (capillary tube) and 1 W11506620 (coupler) and 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504430 (coupler) and 1 W11506619 (coupler) and 1 W11109499 (drier) and 1 W11504445 (coupler) and 1 W11504447 (coupler)"

Job Details:06/29/2023

"cx complaint of unit not making ice,checked unit to find ice maker not working and unit not dispenceing water ,checked unit to find icemaker had failed and the reason for no water is due to a bad water fliter advise cx to replaced the water fliter"

Job Details:06/29/2023

"replaced leds, tested, unit working as designed."

Job Details:06/29/2023

"cx complaint unit is stuck on rinse. checked rhe unit and found errro code f7e1. checked motor and found pulley nut had come loose. reseated the nut with a new bnut and pulley. also new belt. tested operation. unit is running as designed.; ordrng 1 W11239857 (belt ar vs) and 1 W10721967 (drive pulley ar vs), used 1 W11239857 (belt ar vs), and 1 W10721967 (drive pulley ar vs) from stock"

Job Details:06/29/2023

Cx complaint is unit not washing. Tested inspected and verifed complaint. Found the sump to be defective. Replaced sump from pre id and unit is now working as designed. Job is complete.

Job Details:06/29/2023

"Cs unit doesnt want to start intermittenly. Confirmed complaint. Themal fuse ok, tco ok, element ok.Connections are tight, door switch ok. Getting 243v ok. Narrowed it does to the timer and push button start.Sometimes it starts other times it doesnt.I cant 100% confirmed since i am getting mixed signals. Ordering timer and start button.; ordrng 1 WPW10436303 (timer) and 1 WPW10446920 (start button)"

Job Details:06/29/2023

"CX complant. Cooktop not working , Inspected unit and found center igniter has falln in cooktop. Will need a totak rebuild , New orriface holders and screws. andigniters , CX payingg 120 service call. RB; ordrng 1 WP7527P00460 (orriface holder 48.90) and 1 WP7527P00260 (orriface holder 48.90 LR) and 1 WP7527P00360 (orriface holder 46.54) and 10 WP4000211 (screw 6.87)s and 1 74007736 (cap 98.71)"

Job Details:06/29/2023

"cx complaint the unit isnt cooling properly. found icemaker fill tunnel not in the right spot, causing unit to leak onto evap. cleared all ice. unit working properly."

Job Details:06/29/2023

Replaced Led.. unit cks and all lights working ok

Job Details:06/29/2023

"Cs icemaker wont stop making ice, confirmed complaint.I found the ice level sensor has frayed and no longer sensing the ice.Replaced icemaker and tested unit.Unit is now working properly."

Job Details:06/29/2023

"Replaced the rollers and idler . tested unit , job complete"

Job Details:06/29/2023

"Cx states UI panel defective, inspected, found UI display not working properly, there is one saved error code but unable to read it due to problems with display, ui cover also seperating from panel. Ordering UI panel and harness, also ordering control and vent if issue was caused by vent errors, advised cx UI panel currently on backorder.; ordrng 1 W11660284 (UI Panel) and 1 W11627526 (UI Harness) and 1 W11649995 (Vent) and 1 W11672039 (Control)"

Job Details:06/29/2023

"Installed module, electrodes and caps. Good spark unit is back to normal operations."

Job Details:06/29/2023

came out to replace parts and no answer at door and called both numbers listed. 2nd number no good it seems. 2 houses on farm road and first one says 11401 on barn. tried for 15 min calling and knocking and drove around the farm. cx will need to reschedule.; saved tckt

Job Details:06/29/2023

"Arr at Cx and went to replace UI and found the UI is the wrong one, Reordering UI and will use Control on return; ordrng 1 W11089306 (UI)"

Job Details:06/29/2023

CX COMPLAINT THE OVEN NOT WORKING SPARK MODULE FAULTY REPLACED OVEN NOW WORKING TESTED GOOD.

Job Details:06/29/2023

came out to replace parts on unit . disassembled and replaced all parts for repair . tested unit is running as designed .

Job Details:06/29/2023

"Cx complaint of condensation build up on top of freezer gasket. Cx states previous company was out 4 times and already replaced gasket. Was able to access unit and verify all gaskets sealing properly. All doors closing. No mullion sweat. All temps normal. No condensation anywhere else in unit. No moisture under the drawers. Found previous company installed the phone strips on door to raise and help gasket seal. Contacted techline and spoke to Joe SR#7736744982, Reccomends changing door to correct the issue. Ordering door which will ship to cx house and cx will contact us for return; ordrng 1 W10815701 (freezer door stainless) and 1 W10909682 (name plate) and 1 look (look)"

Job Details:06/29/2023

"CX complaint: unit wont drainInspected unit, was able to put unit into test cycle. all cycles work good and clear, problem is when DW drains it fills the far sink with dirty water and syphons it back in. Advised CX to contact Licensed plummer. as CX reported having other plumming issues in house related to same problem. CX paid for Svc fee via check."

Job Details:06/29/2023

Inspected the unit. Found that the cx is saying that the Refrigerator is Leaking Water from the Water Filter Head. Checked the Water Filter Head. Found that the Water Filter Head has a crack on the bottom. Water is dripping slowly. Unit needs Water Filter Head. ( Any questions please check Sd Pictures.) ; ordrng 1 W11346622 (Whirlpool Refrigerator Water Reservior)

Job Details:06/29/2023

cx complaint unit is not keeping food frozen. inspected unit and found unit is having a defrost failure. I found frost build up on evap. I entered diag and was able to force voltage to the element and found element did get hot. I tested defrost thermistor and found it was out of range 4.5kohms. unit needs defrost thermistor to correct issue. I did defrost evap. once part is in please reach out to cx and set up a return visit.; ordrng 1 WPW10383615 (defrost thermistor)

Job Details:06/29/2023

Cx complaint unit takes multiple cycles. Was able to access unit and with the assistance of CH removed and tested all components. Verified air flow and used a thermocoupler to verify temps and unit would get upto 130F. Contactced techline and spoke to Chris SR#7736743572. Due to unit only being 120VAC unit is operating as designed no further work needed

Job Details:06/29/2023

Cx complained the unit did not bake or broil. Inspected the unit and found that the thermal fuse is testing open. Tested and the bake element has 31 ohms and is not shorted to ground. The inner broil element has 39 ohms but the outer broil element is shorted to ground. Installed new thermal fuse. Unit now needs new broil element . Cx owes 110 for labor on return; ordrng 1 WP9760774 (broil element)

Job Details:06/29/2023

"CX complaint unit still not making ice. checked unit verified cx complaint. test 1 solid, test 2 solid, test 3 solid, test 4 good. test 5 good, test 6 recirc pump running. test 7 good. test 8 compressor running. blinking ice light - good. test 9 hot valve on, blinking ice light - good. bin thermistor 2.7k ohm. 5.0 ohm at grid heater. called techline spoke with Nate. SR# 7736748813 put bin thermistor in cup of ice. 5.75k ohm as high as it got. advised to replace bin thermistor. also ordering grid to be sure.; ordrng 1 WPW10511923 (thermistor) and 1 W10919199 (grid-cuttr)"

Job Details:06/29/2023

Cx complaint is unit not draining. Tested inspected and verified complaint. Found the knockout to still be installed in the disposal. Removed knockout and unit is now working as designed. Job is complete.

Job Details:06/29/2023

"cx complaint the unit isnt cooling proper. can confirmed. took evap cover off, found uneven frost pattern. SDPICS evap. Sealed system issue. 3 ct needed. ordering evap , compressor, drier. R600a; ordrng 1 W11546605 (compressor) and 1 W11504449 (fitting) and 1 W11506619 (fitting) and 1 W11109499 (drier) and 1 W11504433 (fitting) and 1 W11504447 (fitting) and 1 W11580057 (compressor) and 1 W11504415 (fitting) and 1 W11504431 (fitting) and 1 W11506619 (fitting) and 1 R600a"

Job Details:06/29/2023

"cx complaint the unit is not switching to sping cycle. checked the unit and found that the drive pulley was defective. this can cause the unit to have a hard time switching between wash and spin. also the motor was very hot. replaced the motor, cap, and the drive pulley. tested operation. unit is running as designed.; ordrng 1 W11283592 (motor ar vs) and 1 W10721967 (drvie pulley ar vs), used 1 W11283592 (motor ar vs), and 1 W10721967 (drive pulley ar vs) from stock"

Job Details:06/29/2023

cx complaint the unit has sticky substance near roof on RC. found glue thats holding vents return. cleared glue. unit working properly.

Job Details:06/29/2023

"Cx complaint that the unit makes a humming noise, inspected unit, the noise comes from the motor, fuses and power cks ok. unit needs motor assy, also order the bower wheel just in case; ordrng 1 WP694089 (wheel j/k) and 1 279827 (motor!dryer)"

Job Details:06/29/2023

"cx complaint no ice or water and warm products in rc. checked unit, advised cx to rearrange product in rc for airflow and showed frozen water bottle on top shel. cycled icemaker, icemaker is good, water dispenser is good. wires under fc door are good. unit working as designed."

Job Details:06/29/2023

"drain pump just humming, replaced the pump and tested unit . Job complete"

Job Details:06/29/2023

"installed fc door and nameplate per previous, gasket holding better, tested all ops ok"

Job Details:06/29/2023

cx complaint dryer is having condensation checked unit and found condensation on control where display is . checked vents and everything checked good with good air flow . also found when uninstalling top to unit its warped causing a gap in between console and top of unit allowing sharp edge to be exposed ordering top and console for proper repair to unit . cx would like BX only for return .; ordrng 1 W10460919 (top) and 1 W11384511 (CONSOLE) and 1 LOOK (LOOK)

Job Details:06/29/2023

cx complaint the unit isnt heating. found no gas passing when trying to ignite. unit needs a regluator. $490.32 cx paid svc by card.

Job Details:06/29/2023

"Cx states dryer door not staying closed, tested and confirmed. Found both upper and lower door catches worn. Installed new door catches, tested with a load in dryer, door staying closed. Unit is now working properly."

Job Details:06/29/2023

"cx complaint fc IM not making ice. checked unit, come to find defective heater, and ice bin full of food. replaced icemaker, advised cx to clear ice bin. unit working as designed."

Job Details:06/29/2023

"Cx complained the unit would not advance past rinse. Inspected the unit and found when plugged in, the rinse led was flashing. Hit cancel and entered diagnostics and when agitating and spinning, nothing was moving, just the motor. The bolt came off the pulley causing the belt to come off and damage to the pulley. Installed new pulley and tested and the unit now operates as designed. Job complete; ordrng 1 w10721967 (pulley), used 1 w10721967 (pulley) from stock"

Job Details:06/29/2023

"cx complaint is the unit not cleaning, musky smell and detergent dispensor door not working. cx says wash motor runs for a few minutes then it stops. i checked for codes and found F6E4 float switch open, F8E3 drain stuck on, F3E2 OWI shorted, F8E2 drain electric problem. cleared codes and ran service cycle. unit completed cycle. F8E2, F3E2 returned. found no damage to harness. inspected control and found wash motor plug was not plugged in all the way. ohmed drain pump from board. shows 34ohms, in spec. ohmed thermistor on OWI and it reads OL. started a normal cycle. unit filled, washed for a minute then drained. ordering control and OWI and dispensor. quoted cx for repair. they paid service call and said shes going to shop around before making a decision.; ordrng 1 W11084121 (sensor) and 1 W10861000 (detergent dispenser) and 1 W10906431 (control)"

Job Details:06/29/2023

"Replaced ice maker,, reset power, unit cks ok"

Job Details:06/29/2023

installed all parts. unit working properly.

Job Details:06/29/2023

Cx complaint ice build up in fc. Was able to access unit and verfiy concern. Inspected unit and found that the bottom of the freezer door was warped allowing warm in which then turned into condensation which freezes and also leaks out onto floor. Cx is concerned of potential floor damage. Contacted tradecare and spoke to Bre order number 1537873094 SR#7736725186 and she ordered the door. Door will ship to cx who will contact us for return.; ordrng 1 12977880SQ (stainless freezer door) and 1 W10876598 (name plate)

Job Details:06/29/2023

cx complaint the unit is not heating. checked the unit and found the tco blown. replaced the tco and testdd operation. unit is running as designed.

Job Details:06/29/2023

cx complaint unit not turning on. verified complaint. found 120vac at wall and green light blinking at control. managed to unlock unit and get unit into test mode to get it unstuck from glitch. unit needs facia to complete repair; ordrng 1 W11591400 (facia)

Job Details:06/29/2023

"cx complaint unit having same issue. after baking, unit will turn on downdraft fan by itself. cx said it happened within an hour after i left last time and ran for 6 hours and was beeping the whole time, no error code. inspected unit, door gasket is a little stiff so it may not be sealing properly causing heat to escape and get into control/keypad. replaced door gasket. preheated unit to 375, heard cooling fan start running once unit got to 300, which is correct. top of door and under console didnt get hot. unit started trying to activate downdraft fan once it got above 310 relay would click on and off quickly and display would show its turning on. seems keypad is getting stuck. ordering console and ordering another control. call cx to schedule return visit once we have eta on parts.; ordrng 1 WP8507P23360 (control(REORDER)) and 1 W10314422 (console with keypad)"

Job Details:06/29/2023

"Cx states unit giving F8E0 (cooling fan speed too low), tested and confirmed. Found range burner mounting screws corroded, can be removed, but would not reinstall without breaking, ordering replacement screws (WP3196557 11 tribles) , returning with cooling fan.; ordrng 10 WP3196557 (screw)s and 1 look (look)"

Job Details:06/29/2023

cx complaint the unit freezer items in RC. too many items in unit causing airflow issue. unit might be having commuication issue w control to UI. ordering both.; ordrng 1 W11595219 (control) and 1 W11566894 (UI)

Job Details:06/29/2023

"cx complaint unit making scrapping like sound, checked unit, verified issue. come to find drum felt not seated allowing drum to tumble on front bulkhead. seated felt, tested, unit working as designed."

Job Details:06/29/2023

"cx complaint not powering on, disconnected console pump came on, verified 5vdc to console and 120v to control, replaced console from pre-id, tested all ops ok, part CBE , collected $230 visa cx paid in full.............. toekick missing from start cx aware"

Job Details:06/29/2023

wrong info.. cx has extended warranty with best buy

Job Details:06/29/2023

changed bake switch unit work as design

Job Details:06/29/2023

"installed part, unit cks ok.."

Job Details:06/29/2023

"Installed cabinet and drum, tested working as designed."

Job Details:06/29/2023

"customer stated that the door was falling. verified issue and fnd detatched hinge springs.. replaced both left and right hinges, unit cks ok.."

Job Details:06/29/2023

"cx complaint unit throwing code during operation. checked unit found F6E1 when powering unit on. tried checking codes 'loading' under fault history. J10 2-6 1.1ohm. drain pump out of range. J3 2-1 OL w/ lid open or closed. unit needs drain pump, control and lid latch. unit under rac 1yr additional warranty.; ordrng 1 W11394572 (lid latch) and 1 W11399437 (drain pump)"

Job Details:06/29/2023

fridge no cool freezer working found evap froze over fan stuck in palce orering evap spanish speaking none in stock; ordrng 1 w11291123 (evap)

Job Details:06/29/2023

Cx cancled at the door and said the unit is now working and she no longer needs service.

Job Details:06/29/2023

noise during spin top load washer diag confirmed noie removed agitator and hub splines wore out rounded off replaced calibrated and ran diag

Job Details:06/29/2023

Cx complaint of unit constantly leaking into drum. Did confirm cold valve is not closing all the way. Orsering valve assembly for return.; ordrng 1 W11165546 (Inlet)

Job Details:06/29/2023

"CX complant. No ice dispensed, Inspected unit and found ice chute clogged . Cleared clog and checked door for good seal. AAdvised CX after getting crushed ice to get some cubes to c;lear the chute , Job completed, RB"

Job Details:06/29/2023

"replaced door , needed to order fitting to go with new door as water line on door is 1/4 and not 5/16 ordering fitting for it disconnectoed water vavle iin back and talped off so no water leaking on floor; ordrng 3 WPW10271540 (fitting)s"

Job Details:06/29/2023

Cx complaint is that the unit is not spinning clothes out at the end of cycles. Upon arrival I found and F7E4 and an F6E3. I then cleared the error codes and ran the manual spin and found that the slider is not engaging the rotor. I had the two previous error codes return as well and an F0E5. I found that the slider has separated. I am ordering the control and the slider. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11624943 (Control) and 1 W10734521 (Slider)

Job Details:06/29/2023

Found unit with failed slider replaced and unit now spinning properly no other issues detected f7 E4 basket reengagement errors cleared; ordrng 1 W10734521 (Slider)